Job Description
Join our dynamic team immediately! MetroTech Solutions is urgently hiring entry-level professionals for our Minneapolis headquarters. We're seeking motivated individuals eager to launch their careers in a fast-paced tech environment. No prior experience required—just your drive to learn and grow with us.
As a Customer Support Specialist, you'll be the first point of contact for our clients, resolving technical inquiries and ensuring exceptional service experiences. We provide comprehensive training and a supportive culture designed to accelerate your professional development. This is your opportunity to build foundational skills in IT support, communication, and problem-solving while contributing to innovative projects.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Diagnose and resolve technical issues using our knowledge base and ticketing system
- Document all interactions accurately in our CRM platform
- Collaborate with senior technicians on complex escalations
- Participate in daily team meetings to share insights and solutions
- Continuously expand product knowledge through ongoing training modules
- Contribute to process improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency with Microsoft Office Suite and web applications
- Strong verbal and written communication skills
- Ability to learn new technologies quickly through self-paced training
- Excellent problem-solving and critical thinking abilities
- Customer service mindset with patience and active listening skills
- Reliable internet connection for remote work components
- Must be available for occasional weekend shifts