Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate in sunny Virginia Beach! We're offering an exciting opportunity with a competitive salary and a $3,000 sign-on bonus to kickstart your career. As a key member of our support team, you'll deliver exceptional service while growing professionally in a vibrant coastal city. Enjoy our modern office perks, comprehensive training, and a supportive environment designed for career advancement. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality tracking
- Collaborate with technical teams to resolve complex customer escalations
- Meet and exceed monthly performance metrics for resolution times and satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or support experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to work flexible hours including evenings and weekends
- Positive attitude and commitment to teamwork
- Valid driver's license for occasional off-site meetings