Job Description
Join Our Team Today!
Apex Logistics Solutions is currently urgently hiring Customer Service Representatives to join our dynamic team in Long Beach, CA. If you are a proactive problem solver with a passion for helping others, we want to hear from you immediately.
As a key member of our support team, you will be the face of our company, ensuring our clients receive top-tier service. We offer competitive pay, a modern work environment, and opportunities for rapid career growth.
Responsibilities
- Manage Inbound Inquiries: Handle high volumes of customer calls, emails, and chats with professionalism and speed.
- Resolve Issues: Troubleshoot customer problems and provide effective, immediate solutions.
- Data Entry: Maintain accurate records of all interactions and transactions in our CRM system.
- Process Orders: Verify customer information and process returns or exchanges efficiently.
- Team Collaboration: Work closely with warehouse and sales teams to ensure customer satisfaction.
Qualifications
- Experience: Minimum 1 year of experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency in MS Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Ability to think critically and remain calm under pressure.
- Flexibility: Willingness to work flexible hours, including weekends and holidays as needed.