Job Description
Are you ready to start tomorrow? Apex Digital Solutions is actively hiring Technical Support Specialists for our high-volume weekend support team in Los Angeles, CA. We are looking for motivated individuals to join our culture of excellence and provide top-tier assistance to our clients.
As a Hiring Now role, we offer immediate onboarding and the chance to work flexible weekend shifts that fit your lifestyle. If you are tech-savvy, patient, and ready to make an impact, apply today!
Responsibilities
- Provide exceptional technical troubleshooting and customer support via phone and email.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Log and track all support tickets in the CRM system with detailed notes.
- Guide clients through software installations and system configurations.
- Collaborate with the senior IT team to resolve complex escalations.
- Maintain a professional and positive demeanor during high-volume interactions.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic proficiency with Windows, Mac OS, and common office software.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and/or Sunday).
- Previous customer service experience is highly preferred.