Job Description
We are urgently hiring an Entry-Level Technical Support Associate to join our growing team in Atlanta, Georgia. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry. We provide hands-on training and a supportive environment where you can thrive.
Why You Should Apply:
- Immediate Start: We are looking to fill this position immediately.
- Career Growth: Clear pathways to Senior Engineer and Management roles.
- No Experience Needed: We train you on our proprietary systems.
- Competitive Pay: Comprehensive benefits package included.
Responsibilities
- Provide first-line technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic software, hardware, and network issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the senior IT team to escalate complex tickets.
- Conduct routine system checks and maintenance tasks.
- Stay current with industry trends to provide informed support.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Basic understanding of computers and operating systems (Windows/Mac).
- Strong written and verbal communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Willingness to learn new technologies quickly.
- Reliable internet connection and home office setup (if remote options apply).