Job Description
We are seeking a highly motivated Night Shift IT Support Specialist for an immediate direct hire opportunity in Denver, Colorado. In this pivotal role, you will ensure the continuous operation of our IT infrastructure, providing critical technical assistance to our employees during the evening hours. This is a fantastic opportunity for a technical professional looking for stability and a direct hire position with a competitive benefits package.
Why Apply?
- Immediate Start: We are looking to fill this role immediately for the right candidate.
- Direct Hire: Full-time position with long-term security.
- Night Shift Premium: Earn a competitive shift differential on top of base pay.
Responsibilities
- Provide tier 2 technical support via phone and remote access to internal staff during the night shift.
- Monitor system alerts, security logs, and server health to proactively resolve issues.
- Perform hardware troubleshooting, software installations, and network connectivity fixes.
- Execute routine system backups, patch management, and security updates outside of peak hours.
- Document all incidents, resolutions, and daily activities in the ticketing system accurately.
- Collaborate with the day shift team to ensure a seamless handover of critical tasks.
Qualifications
- Minimum of 2-3 years of experience in IT support or Help Desk operations.
- A+ Certification or equivalent technical knowledge is highly preferred.
- Strong working knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Demonstrated ability to troubleshoot network and hardware issues independently.
- Excellent written and verbal communication skills.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).