Job Description
Are you ready to kickstart your career tomorrow?
Apex Digital Solutions is urgently hiring a Part-Time Technical Support Specialist to join our growing team in New Orleans, Louisiana. We are looking for driven individuals who can provide exceptional technical assistance and demonstrate problem-solving skills immediately.
Why Join Us?
- Immediate Start: Begin your journey with us as early as tomorrow.
- Flexible Schedule: Enjoy a part-time role that fits around your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a cutting-edge tech hub in the heart of the city.
If you are detail-oriented and eager to support clients with their technical needs, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to resolve customer inquiries and technical issues.
- Diagnose and troubleshoot hardware and software problems for end-users efficiently.
- Maintain accurate and detailed records of all support tickets and interactions in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues and provide feedback.
- Assist in the setup and configuration of new devices and software installations.
- Stay updated on the latest technical products and troubleshooting procedures.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network connectivity.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Previous customer service or helpdesk experience is a plus but not mandatory.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable internet connection and computer equipment (if remote work is applicable).