Job Description
Are you looking for a rewarding career with a competitive Sign-On Bonus and a flexible Weekend Shift schedule?
Apex Systems is currently seeking a dedicated Technical Support Specialist to join our dynamic team in Philadelphia, Pennsylvania. We pride ourselves on delivering top-tier IT solutions and providing our employees with a supportive, growth-oriented environment.
In this role, you will be the first point of contact for our clients, resolving technical issues efficiently and ensuring high customer satisfaction. If you are tech-savvy, customer-focused, and ready to take your career to the next level, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat, resolving hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, printer errors, and system crashes.
- Document all interactions and resolutions in the ticketing system accurately and promptly.
- Collaborate with senior technicians to escalate complex issues and ensure timely resolution.
- Maintain a positive and professional demeanor while managing difficult customer situations.
- Participate in weekend on-call rotations as required to support business continuity.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work a weekend schedule (e.g., Friday-Sunday) with reliability.
- Problem-solving mindset with the ability to think on your feet.