Job Description
We are Urgently Hiring! Join a Top-Tier FinTech Team in San Francisco.
Are you a technical problem solver looking for a rewarding schedule with a competitive salary? Apex Systems is recruiting a Weekend Technical Support Engineer for a leading enterprise client in San Francisco, CA.
This is a critical role requiring deep technical expertise and the ability to resolve complex issues with minimal supervision during off-hours. If you are looking for an urgent opportunity to advance your career with a market leader, apply today.
Why You'll Love This Role:
- Impactful Work: Provide essential support to enterprise clients ensuring business continuity.
- Competitive Pay: Salary range of $75k - $95k depending on experience.
- Flexible Schedule: Enjoy a predictable weekend-only schedule (Saturday/Sunday) with no nights.
- Modern Environment: Work in a collaborative tech hub in the heart of San Francisco.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during weekend shifts.
- Triage, troubleshoot, and resolve high-priority tickets within agreed-upon Service Level Agreements (SLAs).
- Collaborate with the L1 support team and engineering departments to escalate complex issues effectively.
- Document all incidents, resolutions, and technical configurations in the ticketing system.
- Perform system monitoring and routine maintenance tasks to ensure 99.9% uptime.
- Conduct remote desktop support and facilitate secure access for client systems.
Qualifications
- 3+ years of experience in Technical Support, IT Help Desk, or System Administration.
- Strong proficiency in Windows 10/11 and macOS troubleshooting.
- Experience with Linux command line and system maintenance.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent written and verbal communication skills for client-facing interactions.
- Ability to work independently with minimal supervision during weekend hours.
- Relevant certifications (CompTIA A+, Network+, CCNA) are a plus.