Job Description
Hiring Immediately! Join a dynamic team in Indianapolis as a Technical Support Specialist. We are looking for motivated individuals ready to start tomorrow and drive our technical excellence forward.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and resolving technical issues with precision and empathy. This is an on-site role offering competitive benefits and a clear path for career advancement.
Why Apply?
- Start Tomorrow: Immediate start available for the right candidate.
- Local Hiring: We are actively seeking talent in the Indianapolis area.
- Competitive Pay: Earn between $55k and $75k annually.
Responsibilities
- Diagnose and resolve hardware and software technical issues efficiently.
- Provide top-tier technical support and troubleshooting via phone, email, and remote desktop.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues and resolutions in the CRM system.
- Collaborate with the IT team to improve system performance and user experience.
- Train end-users on new software applications and company policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver’s license and reliable transportation for local travel.