Job Description
We are currently seeking dedicated professionals for immediate hire positions across our facilities in Detroit, MI and North Carolina. If you are looking for a job that starts tomorrow, this is your opportunity to join a dynamic team.
Key Highlights:
- Immediate start available for qualified candidates.
- Competitive pay structure.
- Comprehensive benefits package.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on efficiency.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with cross-functional teams to identify process improvements and workflow bottlenecks.
- Assist in the setup, installation, and configuration of new workstations and network devices.
- Monitor system performance and perform routine maintenance to ensure optimal operations.
- Adhere to all company security policies and compliance standards.
Qualifications
- High school diploma or GED is required.
- Basic understanding of Microsoft Office Suite and computer operating systems.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be willing to undergo a background check and drug screening.
- Flexibility to work rotating shifts if necessary.
- Ability to start employment immediately upon offer.