Job Description
Join our dynamic team at Global Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Columbus, OH for direct hire positions offering competitive benefits and rapid career growth. No prior experience required – we provide comprehensive training to set you up for success. Help us deliver exceptional service to Fortune 500 clients while building a long-term career in a supportive environment.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear advancement path to team leadership
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical support issues
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical team to escalate complex cases
- Meet/exceed monthly performance metrics
- Participate in continuous improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (new grads welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficient in Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Authorized to work in the United States
- Pass background check and drug screen