Job Description
We are seeking a Night Shift Customer Support Specialist to join our dynamic team in Minneapolis, MN. If you are looking for immediate employment and want to make a difference in the lives of our customers, this is the perfect opportunity for you. We offer a comprehensive benefits package, flexible schedules, and a clear path for career advancement.
Why Join Us?
- Immediate Start: Begin your new career tomorrow.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits: Health, dental, and vision insurance available after 90 days.
Our client-focused approach means you will be the voice of our brand, ensuring every customer interaction is positive and efficient.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email during night shifts.
- Resolve technical issues and troubleshoot problems using established protocols.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or support is preferred but not mandatory.
- Strong written and verbal communication skills.
- Ability to work independently and problem-solve in a fast-paced environment.
- Reliable internet connection and computer proficiency (Microsoft Office).
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).