Job Description
Start Tomorrow in Philadelphia! CityConnect Solutions is urgently hiring passionate individuals for our part-time customer service team. This is your chance to join a dynamic environment where your skills make an immediate impact. We offer flexible scheduling and comprehensive training to ensure your success from day one.
As a vital member of our support team, you'll handle inbound inquiries with professionalism and efficiency while representing our brand values. Perfect for students, career changers, or those seeking supplemental income – no prior experience required!
Responsibilities
- Process customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing and account issues using our proprietary CRM system
- Collaborate with senior team members to escalate complex cases
- Maintain accurate customer records in Salesforce database
- Contribute to weekly performance improvement initiatives
- Adhere to PCI compliance standards for sensitive information
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency with ability to multitask
- Flexibility to work evenings/weekends (15-25 hrs/week)
- Positive attitude and problem-solving mindset
- Ability to pass background check and drug screen
- Philadelphia residency preferred (reimbursement for travel available)