Job Description
Welcome to Apex Digital Solutions
We are currently seeking a highly motivated and organized Part-Time Customer Service Representative to join our dynamic team in Portland, Oregon. This is a Direct Hire opportunity offering a flexible schedule, competitive pay, and a collaborative work environment. If you thrive in a fast-paced setting and excel at building relationships with clients, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr)
- Flexible part-time hours to suit your lifestyle
- Direct Hire position with long-term stability
- Modern office located in the heart of Downtown Portland
Job Overview
In this role, you will serve as the face of our brand, providing exceptional support to our clients while ensuring smooth daily operations. You will work closely with our management team to streamline processes and enhance the overall customer experience.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Update and maintain customer records and databases to ensure data integrity.
- Coordinate with the logistics and sales teams to resolve delivery and product concerns.
- Prepare routine reports and summaries of daily customer interactions.
- Assist in the onboarding of new clients and provide product training when necessary.
- Uphold company policies and procedures while delivering a premium service experience.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, administrative support, or retail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote or hybrid hybrid setting.
- Valid driver’s license and access to reliable transportation is a plus.