Job Description
Join our dynamic team immediately! Denver Tech Solutions is urgently hiring motivated Part-Time Customer Service Specialists to deliver exceptional client experiences. This high-impact role offers flexible scheduling and rapid onboarding for the right candidate. If you thrive in fast-paced environments and excel at problem-solving, apply today to secure your spot in our growing Denver team.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with proprietary software systems
- Document interactions in CRM with 99% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed 95% customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient with Zendesk/HubSpot platforms
- Strong conflict resolution abilities
- Available 20-30 hours/week (weekends required)
- High school diploma or equivalent
- Spanish fluency preferred
- Pass background check