Job Description
Join our dynamic team and start your career tomorrow! Nexus Solutions Group is urgently hiring Customer Service Representatives for our Indianapolis headquarters. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This is your chance to launch a rewarding career with a company that values your skills and dedication.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Valid U.S. work authorization