Job Description
Join our award-winning team in San Francisco and enjoy the convenience of weekly pay! We're urgently hiring motivated Customer Service Representatives to deliver exceptional client experiences. This full-time role offers competitive compensation, growth opportunities, and a dynamic work environment. Apply today and start earning next week!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical team to escalate complex issues
- Meet/exceed monthly KPIs for customer satisfaction and resolution time
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to maintain composure under pressure
- Strong written and verbal communication abilities
- High school diploma; college degree preferred