Job Description
Join our dynamic team at Phoenix Connect Solutions and start your new career tomorrow! We're urgently hiring motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced tech support environment. This is your opportunity to join a forward-thinking company offering flexible hours and competitive compensation. No experience necessary – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and troubleshoot software problems
- Maintain detailed customer interaction records in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent required
- Strong communication skills with excellent phone etiquette
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our Phoenix office