Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and deliver exceptional experiences to Detroit's vibrant community! We're urgently seeking passionate individuals to support our growing retail operations. This flexible position offers competitive pay, training, and opportunities for advancement. If you're a people person with a can-do attitude, apply today and become part of Detroit's retail transformation!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product issues with empathy and efficiency
- Process orders and maintain accurate transaction records
- Collaborate with cross-functional teams to improve service quality
- Support inventory management and stock replenishment
- Train on new products and company protocols
- Meet daily performance metrics for response times
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic proficiency with CRM software and Microsoft Office
- Valid driver's license (for occasional store visits)
- Positive attitude and resilience under pressure
- Passion for Detroit's local business community