Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Charlotte, NC! We're seeking motivated individuals for immediate direct hire positions with competitive pay and growth opportunities. No experience required—just your positive attitude and eagerness to learn. Enjoy comprehensive training, flexible scheduling, and a supportive work environment. Start your professional journey today with one of Charlotte's top employers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document all interactions accurately in our CRM system
- Collaborate with team members to improve service quality and processes
- Meet daily performance metrics including call volume and resolution times
- Stay updated on product knowledge and company policies
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte office
- Must pass background check and drug screening
- 18+ years of age required