Job Description
Join our dynamic team immediately! Tampa Bay Solutions is urgently hiring part-time Customer Service Representatives to deliver exceptional client experiences in our fast-paced downtown office. This flexible role offers competitive pay, growth opportunities, and a supportive work environment.
What We Offer:
- Competitive hourly rate ($18-$22)
- Flexible scheduling options
- Comprehensive paid training
- Health benefits eligibility (part-time)
- Free parking & downtown location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hours/week)
- Positive attitude and team player mentality