Job Description
Join our dynamic team immediately! Global Solutions Inc. is urgently seeking motivated Customer Service Representatives in Jacksonville, FL. We offer competitive hourly pay, a $2,500 sign-on bonus, and rapid onboarding for qualified candidates. This is your opportunity to launch your career with a forward-thinking company offering growth potential and comprehensive benefits. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed KPIs for resolution rates and customer satisfaction
- Proactively identify process improvement opportunities
- Train on new products/services and compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 40+ WPM with strong attention to detail
- Ability to thrive in fast-paced, deadline-driven environments
- Flexibility to work evenings/weekends as needed