Job Description
Join our dynamic team at Pacific Northwest Retail Solutions! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our valued clients. This immediate hire opportunity offers flexible scheduling and the chance to grow your career in a supportive, fast-paced environment. If you thrive on problem-solving and have a knack for making customers smile, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve product/service issues using CRM systems and internal resources
- Process returns, exchanges, and transactions accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case notes
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to work evenings/weekends (20-30 hrs/week)
- Valid Washington State ID for access control
- Proven problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset