Job Description
We are urgently hiring a motivated and detail-oriented Part-Time Customer Service Representative to join our New York-based team. This is an excellent opportunity for individuals seeking flexible working hours without compromising on professional growth or competitive compensation.
At Apex Digital Solutions, we are committed to excellence and customer satisfaction. You will play a critical role in bridging the gap between our clients and our products, ensuring every interaction is a positive one.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately within company guidelines.
- Update and maintain customer records in the CRM database with precision.
- Provide product knowledge and technical support to assist customers effectively.
- Collaborate with internal teams to improve service processes and customer experience.
- Adhere to all company policies, compliance standards, and security protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in using computer applications, CRM software, and MS Office Suite.
- Ability to type at least 40 WPM with high accuracy.
- Strong problem-solving skills and ability to work independently.
- Must be available to work flexible shifts, including evenings and weekends.