Job Description
We are hiring immediately for a Technical Support Specialist to join our team in Indianapolis, IN. This is a night shift position with flexible scheduling and a competitive pay structure. If you are looking for a job that starts tomorrow, this is your chance to join a top-tier technology firm.
As a key member of our support team, you will be responsible for ensuring our clients have seamless access to their systems. We value reliability, technical aptitude, and excellent communication skills. This role is essential for maintaining our 24/7 service uptime and customer satisfaction.
Responsibilities
- Provide high-quality technical assistance and troubleshooting via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Log and track all support tickets and incidents in our CRM system.
- Escalate complex issues to senior engineers when necessary.
- Collaborate with cross-functional teams to improve our service delivery processes.
Qualifications
- High school diploma or GED required.
- 1+ year of experience in technical support, help desk, or customer service.
- Availability to work rotating night shifts, including weekends.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.