Job Description
Ready to Start Your Career Tomorrow?
Apex Digital Solutions is currently seeking a proactive and detail-oriented IT Support Specialist to join our dynamic team in Raleigh, North Carolina. We offer Daily Pay options and a fast-paced environment where you can make an immediate impact. If you are looking for a role that offers flexibility, stability, and the chance to grow your technical skills, this is the opportunity for you.
Join a company that values innovation and employee growth. We provide comprehensive training and a supportive culture for remote and hybrid work arrangements.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Diagnose and resolve complex technical problems with a focus on minimizing downtime for our clients.
- Manage and maintain IT assets, including inventory tracking, hardware provisioning, and software license management.
- Assist in the implementation of new IT systems and security protocols across the organization.
- Document all technical issues and resolutions in the helpdesk ticketing system to ensure knowledge base growth.
- Collaborate with the senior engineering team to troubleshoot escalated issues and improve system performance.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Previous experience in IT support, helpdesk, or customer service is highly desirable.
- Strong understanding of Windows and macOS operating systems, Microsoft Office Suite, and troubleshooting best practices.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Reliable internet connection and a home office setup suitable for remote work.