Job Description
We are currently seeking a motivated and detail-oriented Entry Level Technical Support Specialist to join our dynamic team in Indianapolis. This is a Direct Hire opportunity for individuals looking to launch a stable and rewarding career in IT support.
As a member of our support team, you will play a crucial role in resolving technical issues for our clients, ensuring system reliability, and providing top-tier customer service. We offer comprehensive training and a clear path for career advancement.
Why Apply?
- Immediate Start: Join our team quickly with no waiting period.
- No Experience Required: We provide full training and mentorship.
- Direct Hire: Permanent position with full benefits package.
- Growth Potential: Opportunities for promotion to Senior Support roles.
Responsibilities
- Provide technical assistance to end-users via phone, email, and ticketing systems.
- Troubleshoot hardware and software problems, diagnosing and resolving issues efficiently.
- Install, configure, and maintain computer systems, peripherals, and network connections.
- Document all technical issues and resolutions in the CRM database accurately.
- Collaborate with senior engineers to escalate complex technical challenges.
- Ensure compliance with company security protocols and IT policies.
Qualifications
- High School Diploma or GED required.
- Basic knowledge of computer hardware and operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving mindset and ability to learn new technologies quickly.