Job Description
We are looking for motivated individuals to join our rapidly growing team as an Entry Level IT Support Specialist. In this role, you will be the first line of defense in maintaining our technology infrastructure and supporting our diverse client base. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, innovative environment.
Why Choose Apex Innovations?
- Comprehensive training program for career starters.
- Competitive salary and performance bonuses.
- Modern office environment in the heart of Portland.
- Clear path for professional growth and promotion.
Apply today and take the first step towards a stable and rewarding career in technology!
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to internal staff and external clients via phone, email, and in-person.
- Manage and prioritize incoming help desk tickets to ensure timely resolution.
- Perform routine system maintenance, software installations, and hardware diagnostics.
- Document technical issues, resolutions, and steps taken in the company ticketing system.
- Collaborate with senior engineers to resolve complex technical challenges and learn best practices.
- Conduct user training sessions to ensure proper utilization of company software and tools.
- Monitor system performance and alert management to potential issues before they affect operations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field is preferred.
- Strong basic computer literacy with a working knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- A proactive attitude and a genuine eagerness to learn new technologies.
- Ability to work independently as well as part of a collaborative team environment.
- Reliable internet connection and a dedicated workspace if working remotely.