Job Description
Join Our Elite 24/7 Operations Team
We are currently hiring immediately for Night Shift Technical Support Specialists. This is a Direct Hire opportunity for driven professionals looking to advance their career in a stable, high-growth environment. While our primary hub is Portland, OR, we are actively recruiting talent across our network, including our expanding operations in Florida.
At Apex Global Solutions, we value reliability, technical expertise, and the ability to thrive in a fast-paced night environment. If you are looking for a role that offers competitive pay, comprehensive benefits, and a clear path to advancement, apply today.
Why Choose Us?
- Urgent Hiring: We are filling positions immediately for the night shift.
- Direct Hire: No contracts, no temp agencies—permanent employment.
- Competitive Pay: Night shift differential included in the rate.
- Benefits: Health, Dental, Vision, and 401(k) matching.
Responsibilities
- Incident Management: Troubleshoot and resolve complex technical issues for end-users via phone and ticketing systems during the night shift.
- System Monitoring: Proactively monitor server health, network performance, and security alerts to ensure 99.9% uptime.
- Technical Support: Provide level 2 and level 3 support for hardware, software, and peripheral devices.
- Documentation: Maintain accurate logs of incidents, resolutions, and technical procedures in our knowledge base.
- Escalation: Identify complex issues and escalate them to senior engineers or on-call support during overlapping hours.
- Collaboration: Work closely with day-shift teams in Portland and Florida to ensure seamless service continuity.
Qualifications
- Experience: Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Availability: Must be willing and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Technical Skills: Proficiency in Windows, Linux, Active Directory, and remote troubleshooting tools (TeamViewer, RemotePC).
- Education: Associate degree in Computer Science or related field preferred; equivalent experience is accepted.
- Problem Solving: Strong analytical skills and the ability to work independently with minimal supervision.