Job Description
Are you ready to kickstart your career?
TechNova Solutions is urgently hiring Entry Level Customer Service Representatives in Oklahoma City, OK. We are looking for motivated individuals to join our growing team and provide exceptional support to our clients. If you are eager to learn, reliable, and ready to work, we want to meet you!
Why Choose Us?
- Competitive hourly pay ranging from $16.00 - $20.00.
- Comprehensive on-the-job training provided.
- Opportunity for rapid career advancement.
- A supportive and inclusive work environment.
Don't miss this chance to secure a stable position in a booming industry. Apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and troubleshoot basic technical problems efficiently.
- Document all customer interactions and account information accurately in our CRM system.
- Identify and assess customers' needs to achieve maximum satisfaction.
- Collaborate with the team to ensure service level goals are met daily.
- Stay up-to-date with product knowledge and training materials.
- Refer complex issues to the senior support team for resolution.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation is a plus.
- Previous customer service experience is a plus but not required.
- Must be available to work flexible shifts, including weekends.