Job Description
Join our dynamic team in Atlanta as a Part-Time Customer Service Specialist! This urgent direct-hire opportunity offers flexible hours and competitive pay for passionate individuals eager to deliver exceptional client experiences. Perfect for students or professionals seeking work-life balance, you'll represent industry-leading brands with professionalism and enthusiasm. Apply today to secure your spot in this high-demand role!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as required
- Positive attitude and resilience under pressure