Job Description
Join our dynamic team at MetroConnect Solutions and become a vital part of our customer experience revolution! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional support in our fast-paced New York headquarters. This direct hire opportunity offers competitive compensation and flexible scheduling, perfect for students or professionals seeking work-life balance. If you're passionate about problem-solving and thrive in collaborative environments, apply today and start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues through empathetic communication and efficient problem-solving
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Contribute to process improvement initiatives to enhance service quality
- Meet key performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-contact environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to multitask effectively in fast-paced, deadline-driven setting
- Flexibility to work evenings/weekends based on operational needs
- Valid US work authorization and ability to commute to NYC office