Job Description
Join our dynamic team in Dallas and kickstart your career with an immediate hire opportunity! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in a fast-paced environment. This direct hire position offers competitive compensation, comprehensive benefits, and career growth potential. If you're ready to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work in a high-volume environment
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience under pressure
- Must pass background check and drug screening