Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional customer experiences while supporting our growing e-commerce operations. This flexible role offers competitive pay and opportunities for growth within a forward-thinking retail environment.
Our ideal candidate thrives in fast-paced settings and values teamwork. Enjoy a supportive atmosphere where your contributions directly impact customer satisfaction. Training provided – no prior retail experience required!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Update customer profiles and document all interactions in our database
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred but not required
- Strong communication skills with clear, professional phone etiquette
- Ability to multitask in a fast-paced digital environment
- Proficiency with basic computer applications and CRM tools
- Flexible schedule availability including evenings and weekends
- Problem-solving mindset with attention to detail