Job Description
Join our dynamic team at QuickServe Solutions and make an immediate impact! We're urgently hiring a dedicated Customer Service Representative to support our growing client base in San Antonio. This is a rare opportunity to start your career with a forward-thinking company that values your skills and offers rapid advancement. Enjoy a competitive salary, comprehensive benefits, and a collaborative work environment. Immediate start date available!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics (call volume, resolution rate, CSAT)
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year of customer service experience
- Excellent verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including weekends
- Spanish bilingual certification a major plus