Job Description
Join our dynamic team at Fresno Connect Solutions as a Part-Time Customer Service Representative! This direct hire opportunity offers flexible scheduling and competitive pay in a supportive environment. You'll be the face of our brand, delivering exceptional experiences to our diverse client base while growing your professional skills in a thriving California market.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to optimize service workflows
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities during customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays as needed
- Valid California driver's license (for occasional field visits)