Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Urban Solutions Inc. We're urgently seeking passionate individuals to deliver exceptional client experiences in our fast-paced downtown Chicago office. This role offers flexible hours and immediate start for candidates ready to make an impact. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Apply today to become part of Chicago's premier service provider!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics above 95% resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed