Job Description
Join our dynamic Austin team tomorrow! SwiftStart Staffing is urgently hiring a Customer Service Specialist for a leading tech company. This is your chance to launch your career immediately in a fast-paced environment with competitive benefits and growth opportunities. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent
- Exceptional communication skills
- Ability to type 40+ WPM
- Strong problem-solving aptitude
- Comfortable working in a team environment
- Basic computer proficiency
- Flexible availability (including weekends)