Job Description
Join a High-Growth Team Offering Daily Pay & Direct Hire Opportunities!
We are currently seeking a Remote Customer Support Specialist to join our dynamic team in Washington DC and North Carolina. If you are looking for a stable, direct-hire position with the flexibility of daily pay, this is the perfect opportunity for you.
In this role, you will serve as the first point of contact for our valued clients, resolving technical inquiries and ensuring a seamless user experience. We value our employees and prioritize a culture of transparency and growth.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve client issues efficiently.
- Troubleshoot hardware and software problems using standard diagnostic tools.
- Maintain accurate records of all customer interactions and issue resolutions in our CRM system.
- Collaborate with cross-functional teams to escalate complex technical problems.
- Participate in daily stand-ups and training sessions to stay updated on product features.
- Adhere to company service level agreements (SLAs) to ensure timely response times.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Basic computer literacy and troubleshooting skills.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.