Job Description
Join our award-winning customer service team in Virginia Beach! We're urgently hiring enthusiastic part-time specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, career-changers, or those seeking supplemental income with weekday/weekend shifts available.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation of customer interactions
- Identify upsell opportunities through needs-based conversations
- Adhere to strict SLAs and quality assurance standards
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience required
- Proficiency with Salesforce or Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week across flexible shifts
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for in-person training sessions