Job Description
Join our dynamic team immediately! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences at our Chicago headquarters. This high-impact role offers flexible scheduling while serving as the first point of contact for our growing client base. Perfect for students, career-changers, or those seeking supplemental income. Competitive compensation and rapid onboarding process!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95% accuracy
- Update CRM systems while maintaining detailed client records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Available for 20-25 hours/week including weekends
- Basic troubleshooting knowledge