Job Description
Join our dynamic team immediately! Global Solutions Group is urgently hiring part-time Customer Service Specialists in Wichita, KS. This direct-hire opportunity offers competitive pay, flexible scheduling, and career growth potential. As a key member of our support team, you'll deliver exceptional service to our diverse client base while working in a modern, collaborative environment. Apply today to secure your spot in this high-impact role!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
- Assist with training new team members as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available to work evenings/weekends (20-30 hours/week)
- Valid Kansas driver's license (local travel may be required)