Job Description
Join Nexus Solutions Group as a Part-Time Customer Service Specialist and become part of our award-winning team! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling. This direct-hire role offers competitive compensation, comprehensive training, and a vibrant team culture focused on growth and recognition. Perfect for students, professionals seeking work-life balance, or career changers looking to enter the thriving Ohio tech sector.
Why Nexus Solutions Group?
• Industry-leading benefits package (even for part-time roles)
• Career advancement pathways
• Modern downtown Columbus workspace with free parking
• Monthly performance bonuses and team events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical team to resolve complex product issues
- Maintain detailed case documentation in compliance with HIPAA standards
- Identify upsell opportunities through personalized customer engagement
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer support workflows
Qualifications
- High school diploma or equivalent; associate/bachelor's preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce experience strongly preferred)
- Exceptional communication skills with clear phone etiquette
- Ability to multitask in fast-paced setting while maintaining accuracy
- Basic technical troubleshooting skills for software/hardware issues
- Flexible availability including evenings and weekends (20-25 hrs/week)
- Must pass background check and drug screening