Job Description
Join our dynamic team at Innovate Solutions Inc. and seize this urgent opportunity for a part-time role with a competitive sign-on bonus! We're seeking passionate individuals to deliver exceptional customer experiences in Raleigh's thriving tech hub. Enjoy flexible hours, a collaborative environment, and the chance to grow with an industry leader. Apply today and start your rewarding journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Basic technical troubleshooting knowledge
- US work authorization required