Job Description
Are you ready to launch a rewarding career in customer support? Apex Horizon Solutions is currently hiring for a Direct Hire Customer Service Representative position in Columbus, Ohio. This is an immediate opportunity for motivated individuals with no prior experience required. We pride ourselves on our training programs and provide the tools you need to succeed from day one.
In this role, you will be the voice of our brand, handling inquiries, resolving issues, and building lasting relationships with our valued clients. Join a company that values growth, diversity, and employee success.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Update and maintain accurate customer records and account information in our CRM database.
- Collaborate with the sales and support teams to ensure comprehensive customer coverage.
- Identify opportunities to upsell products and services based on client needs.
- Participate in ongoing training to improve product knowledge and service skills.
Qualifications
- High School Diploma or GED is required.
- Strong written and verbal communication skills.
- Ability to type at least 35 WPM with high accuracy.
- Basic computer proficiency and familiarity with web browsers.
- Reliable internet connection and a quiet home office environment.
- Positive attitude and a genuine desire to help others.