Job Description
We are looking for a dedicated and empathetic Part-Time Customer Success Specialist to join our high-performing team in Omaha, Nebraska. In this direct hire role, you will be the first point of contact for our valued clients, ensuring they have a seamless and positive experience with our platform. If you thrive in a fast-paced environment and have a passion for building lasting relationships, we want to meet you.
Why Join Horizon Digital Solutions?
- Direct Hire Opportunity: No temp agencies, just a permanent career path.
- Competitive Compensation: $18.00 - $22.00 per hour based on experience.
- Modern Culture: Work with a forward-thinking team in a collaborative setting.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
Responsibilities
- Client Relationship Management: Serve as the primary support liaison for assigned clients, addressing inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Onboarding Assistance: Guide new customers through the setup process, ensuring they understand our features and achieve early success.
- Feedback Collection: Act as a voice for the customer, gathering feedback and insights to relay to our product and development teams.
- Issue Resolution: Troubleshoot technical or billing issues and escalate complex cases to senior management while keeping the customer informed.
- Performance Tracking: Maintain accurate records of client interactions in our CRM system and provide regular updates on account health.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, support, or client relations.
- Communication: Exceptional verbal and written communication skills with a professional and friendly demeanor.
- Technical Proficiency: Comfortable using computer systems, CRM software, and Microsoft Office Suite.
- Problem-Solving: Ability to think critically and find solutions to customer problems independently.
- Availability: Ability to work a part-time schedule, including some evenings or weekends as needed.