Job Description
Join Georgia Tech Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our growing client base. With flexible scheduling and a dynamic team environment, this role offers the perfect opportunity to build your career while maintaining work-life balance. Start tomorrow in our Atlanta headquarters and become part of Georgia's premier tech support team.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and live chat
- Resolve technical issues for enterprise clients using CRM systems
- Document interactions in Salesforce with 95%+ accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 98% customer satisfaction score through empathetic communication
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in tech industry
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities under pressure
- Valid Georgia driver's license preferred