Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Columbus, Ohio! We're seeking energetic individuals to deliver exceptional experiences to our growing client base. This direct hire position offers flexible scheduling and growth opportunities within a supportive environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues efficiently while maintaining high satisfaction rates
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with sales team to upsell relevant products and services
- Document all interactions in our customer database for quality assurance
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in retail or tech industry
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Positive attitude and strong problem-solving mindset