Job Description
Join Nexus Solutions Group in Louisville and accelerate your career with our part-time Customer Service Specialist role! We're offering a $1,500 sign-on bonus for qualified candidates who start before December 31, 2023. This position combines remote flexibility with in-person training at our state-of-the-art downtown Louisville facility. You'll be part of a dynamic team dedicated to delivering exceptional client experiences while enjoying competitive pay, comprehensive benefits, and clear pathways to advancement.
Why You'll Love Working With Us: Flexible scheduling (20-30 hrs/week), paid training, performance-based incentives, and a collaborative culture that values your growth. Perfect for students, career changers, or those seeking supplemental income with purpose.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries using CRM systems and problem-solving frameworks
- Collaborate with cross-functional teams to address client needs
- Document interactions and maintain accurate case records
- Contribute to process improvement initiatives
- Meet/exceed quality and efficiency metrics
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities
- Availability for evening/weekend shifts
- Valid KY driver's license (for occasional client meetings)
- Basic technical troubleshooting knowledge